Privacy Policy

1. Information We Collect

We collect several categories of information depending on how you interact with us:

Contact Information

When you fill out a form, book a call, or reach out via email, we may collect your name, email address, phone number, company name, job title, and any other information you choose to provide.

Usage & Technical Data

When you visit our website, we automatically collect certain technical information, including your IP address, browser type and version, operating system, referring URLs, pages viewed, and the dates and times of your visits.

Communications

If you email us or respond to our communications, we retain those messages and any information contained within them to help us respond and improve our service.

Voluntarily Provided Information

Any information you provide through contact forms, surveys, or during onboarding — such as business goals, project details, or team size — is collected and stored to help us deliver our services.

2. How We Collect Information

We collect information through the following methods:

• Direct interactions — when you contact us, submit a form, book a consultation, or correspond with us by email or other means.
• Automated technologies — as you navigate our website, we may use cookies, server logs, and similar tracking technologies to collect technical data about your equipment and browsing patterns.
• Third-party sources — we may receive information about you from third-party services we use, such as analytics platforms, CRM tools, or marketing integrations, where permitted by applicable law.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our website and services.
• To process enquiries, proposals, and onboarding requests.
• To communicate with you — including responding to questions, sending project updates, or sharing relevant insights.
• To personalise your experience and deliver more relevant content and recommendations.
• To analyse how our website is used and improve our services over time.
• To comply with applicable legal obligations and regulatory requirements.
• To detect, prevent, and address fraud, security incidents, and other harmful activity.

We do not use your information for automated decision-making that produces legal or similarly significant effects without human review.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers — we work with trusted third-party vendors (such as hosting providers, analytics tools, and email platforms) who process data on our behalf under strict confidentiality obligations.
• Legal requirements — we may disclose information when required by law, regulation, legal process, or governmental request.
• Business transfers — if Digera is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
• Protection of rights — we may share information where necessary to protect the rights, property, or safety of Digera, our clients, or the public.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse site performance, and deliver relevant content. Cookies are small data files stored on your device when you visit our website.

Types of cookies we use

• Essential cookies — required for the website to function correctly and cannot be switched off.
• Analytics cookies — help us understand how visitors interact with our website by collecting anonymised data (e.g. Google Analytics).
• Preference cookies — remember your settings and choices to improve your experience on return visits.

Managing cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information on how to manage cookies, visit allaboutcookies.org.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and secure data storage practices.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at info@digera.ai.

7. Your Choices & Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access — the right to request a copy of the personal information we hold about you.
• Correction — the right to request that we correct any inaccurate or incomplete information.
• Deletion — the right to request that we delete your personal information, subject to certain legal obligations.
• Portability — the right to receive your data in a structured, machine-readable format and transmit it to another controller.
• Opt-out — the right to opt out of marketing communications at any time by using the unsubscribe link in any email or by contacting us directly.
• Restriction & objection — the right to restrict or object to the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us at info@digera.ai. We will respond within 30 days of receiving your request.

8. Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices.

We encourage you to read the privacy policy of every website you visit when you leave ours.

9. Children's Privacy

Our website and services are not directed at, or intended for use by, individuals under the age of 16. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at info@digera.ai. We will take prompt steps to remove such information from our systems.